Question 1

How do I get started with SubPlus?

Accepted Answer

Download SubPlus from the App Store or Google Play. You can create a free account for cloud sync across devices, or use the app fully offline without signing up. Tap the + button to start adding your subscriptions.

Question 2

How to add your first subscription

Accepted Answer

Tap the + button, search for your service by name, select it from the presets, enter the billing amount and cycle, set the next billing date, and tap Save. For unlisted services, tap Add custom subscription to create one from scratch.

Question 3

How do I set up renewal reminders?

Accepted Answer

Open the subscription, tap Reminder, and choose how many days before renewal you want to be notified (1, 3, 5, 7, or 14 days). Make sure notifications are enabled for SubPlus in your device Settings.

Question 4

What does the dashboard show?

Accepted Answer

The dashboard shows your total monthly spend, active subscription count, subscriptions due this week, and an upcoming payments list sorted by renewal date. Tap the calendar icon to switch to Calendar view.

Question 5

Can I categorize and organize my subscriptions?

Accepted Answer

Yes. Go to Settings → Categories to create custom groups like Entertainment or Productivity. You can also tag by payment method and filter or sort the list by category, billing cycle, amount, or renewal date.

Question 6

Can I suggest a missing subscription service?

Accepted Answer

Yes — visit the Feature Request board at subplus.app/featureboard.html and submit your suggestion. In the meantime, use Add custom subscription to add it manually with any name, amount, and billing cycle.

Question 7

How can I support SubPlus?

Accepted Answer

You can support SubPlus by sharing it with friends, leaving a review on the App Store or Google Play, submitting feedback on the Feature Request board, or upgrading to SubPlus Premium.

Question 8

How do I create an account and sync data?

Accepted Answer

An account is optional. To create one, go to Settings → Profile → Register and enter your email or sign in with Apple or Google. Once signed in, your data syncs automatically across all your devices.

Question 9

How do I export and back up my data?

Accepted Answer

Open the Analytics tab, tap the export icon in the top right, and choose CSV or JSON format. Users with a SubPlus account also get automatic encrypted cloud backup.

Question 10

How do I delete my account and data?

Accepted Answer

Go to Settings → Account, scroll to the bottom, and tap Delete Account. This permanently removes all cloud and local data and cannot be undone. Export your data first if you want to keep a copy.

Question 11

What is included in the free version of SubPlus?

Accepted Answer

The free version includes unlimited subscription tracking, renewal reminders, preset services, custom subscriptions, calendar view, and a basic spending overview. Premium adds full analytics, cloud sync, home screen widgets, and CSV/JSON export.

Question 12

Can SubPlus detect subscriptions from my Gmail?

Accepted Answer

Yes — Gmail Import scans your inbox for subscription confirmation emails and recurring payment receipts, then suggests subscriptions to add. SubPlus only requests read-only access and never stores your Gmail password or reads unrelated emails.

Question 13

Can I import subscriptions from another app?

Accepted Answer

Yes. Use CSV Import via Settings → Import CSV, Gmail Import for automatic detection from your inbox, or Photo/Document Import to scan a bill or invoice using AI.

Question 14

Can I scan a bill or receipt to add a subscription?

Accepted Answer

Yes — tap +, then the camera icon, take a photo or select one from your gallery, and SubPlus will automatically extract the service name, amount, and billing details. Review and tap Save.

Question 15

How do I restore a previous purchase?

Accepted Answer

Open SubPlus, go to Settings, and tap Restore Purchases. Sign in with the same Apple ID or Google account used for the original purchase and your Premium features will be restored automatically.

Question 16

Why are my notifications not working?

Accepted Answer

Check that notifications are enabled for SubPlus in your device Settings. Then open the subscription and verify a reminder day is set and the billing date is correct. If the issue persists, toggle notifications off and on, restart the app, or contact support@subplus.app.

Question 17

My data disappeared after reinstalling. What happened?

Accepted Answer

If you had a SubPlus account, sign back in and your data will sync from the cloud. Without an account, local-only data is deleted when the app is uninstalled. Create a free account or export your data regularly to prevent future data loss.

Question 18

The app is crashing or freezing. What should I do?

Accepted Answer

Force quit and restart the app, then restart your device. Check for app updates in the App Store or Google Play. If the issue persists, reinstall the app (account data will sync back) or contact support@subplus.app with your device model and OS version.

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